Discover the farms and meet the producers who grow some of the best green coffee beans Colombia has to offer

Colombian coffee farm

Frequently Asked Questions

 


HOW TO ORDER SAMPLES

  • How do I get the samples and how long does it take?

Samples can be ordered by contacting Jennifer directly on whatsapp at +57 3508686720 or jennifer@thosecoffeepeople.com and inquiring for a menu.

  • How do you ship the samples? What do we need to pay for?

We ship our samples with FedEx and charge for the cost of the shipping. While our green coffee samples may often be complementary, if you would like your samples roasted there is a roasting fee charged. Additionally if you require larger amounts of green bean samples there will be an extra charge. However, clients who already have an order history with us will be entitled to receive their samples free of charge.

 


HOW TO ORDER GREEN COFFEE

  • How do I become a customer / make my first order?

Contact Jennifer directly at jennifer@thosecoffeepeople.com. The first step will be to identify which coffee, how much, and the method of shipment. With this information, we will provide you a comprehensive quote and an invoice. When the needed payment is made we will continue with the order, custom packaging as needed, coordinating with your importing agent, and sending the coffee with the needed documentation. 

  • What’s the minimum size of order you will ship?

We will ship any amount through Fedex, minimum 105kg by air freight, and minimum 490 kg by sea freight.

  • When I buy coffee from you, do I have to receive the whole order all at once?

If you would like to take advantage of discounted rates for larger orders you can make an order for the future and we can send you the coffee on an as needed basis. For example, if you wanted to buy 5000kg and have us send you 1250 each 3 months, we can make that work for you!

  • Can I arrange my own shipping?

Yes but we always suggest you ensure your logistics team is knowledgeable of coffee-specific logistics INSIDE  Colombia. It is not as simple as arranging the plane or boat, and there are a lot of local processes that need to be handled by local professionals. If you are able to coordinate that we will work with your team, otherwise we offer full logistic services to your port of destination.

  • What do I need to send you so we don’t have any problems in the import/export process?

We need to be put in contact with your importing agent to ensure we provide all the needed documentation and information. If this is done, we will have no issues.

  • What do I do if there is damage or another problem with my delivery?

We will send you a comprehensive Those Coffee People importation guide with each purchase outlining this in depth. 

 


SHIPPING PROCESS

  • Can I order from you regardless of my location?

Yes, however, some countries have difficulty with bank transfers to Colombia such as Iran, Libya, and Cuba. 

  • How are my prices set?

We price all of our coffee in ExWork prices. We will also be able to provide you with sea (LCL/FCL) or air quotes as needed to your port of destination. However, if you are placing an order for a future date we can not guarantee these rates for the moment that the merchandise is shipped and shipping quotes are provided as an estimate.

  • Where have you shipped before?

We currently have experience exporting directly to the USA, Canada, Chile, UK, Switzerland, Kuwait, Saudi Arabia, Qatar, Oman, UAE, Indonesia, Australia, Japan, China, Trinidad and Tobago, and Cyaman Islands . For each new country, we export to we work closely with our customers to ensure any special rules are adhered to so our customers don’t have any issues in their importing process.

  • How long will it take?

The shipping from port to port depends where in the world we are sending this. Just as a reference by sea from Colombia to USA it can be just a couple of days, Colombia to UK about 2 weeks, Colombia to Asia 8-10 weeks. By air usually between 2-5 days in transit globally. The time from warehouse to leaving colombia by sea (including exportation process)  in Colombia is 10-12 days, and from warehouse to airplane (including exportation process) in Colombia 5-7 days. 

 


PAYMENT PROCESS

  • How much will your minimum order cost?

Minimum orders will be coffee exwork price per kilo + shipping costs. 
General estimates for small orders sent by air freight can be $7-10 per kilo, larger orders sent by air freight can be $2-4 per kilo. For small consolidated shipments by sea we can be looking at around $1 per kilo and a full container sent by sea will be as little as couple of cents. These are very general prices and each shipping route and order size will have different prices. 

  • What are your payment terms?

Payment is due before shipping. For clients with order histories with us can individually inquire about financing services available.

  • Do you accept credit cards?

Yes

Terms and Conditions of Sale

  1. PARTIES
  • Those Coffee People S.A.S., a Colombian Company, duly incorporated and identified with tax id number 901.181.683, with registered office at Envigado, Colombia, that will be referred to herein as the “Supplier”, or Those Coffee People.

and

  • The “Purchaser” who is referred to in the specific governing purchase order. 

Supplier and Purchaser may each be referred to herein as a “Party” and together as the “Parties”

 

2. DEFINITIONS

In this Agreement the following words shall have the following meanings:

  • “Acceptance” means acceptance of the Deliverable by Purchaser. 
  • “Agreement” means these terms and conditions that will govern all Purchase Orders that will be solicited by the Purchaser. 
  • “Applicable Laws” means all laws, legislation, regulation, codes of practice, or requirements of any relevant government or governmental agency, applicable to Purchaser.
  • “Force Majeure” is any event which is beyond either party’s control, this shall include, however is not limited to; acts of God, flood, drought, earthquake, war, civil commotion, terrorist attack, imposition of a sanction, embargo or breaking off a diplomatic relation. This shall exclude strikes or any other forms of industrial action by personnel, agents, or sub-contractors of that party.
  • “Good Industry Practice” means the exercise of reasonable skill, care, prudence, efficiency, foresight and timeliness which would reasonably be expected from a person properly skilled and experienced in providing products and/or services similar to the Services.
  • “Purchase Order” means an order in respect of the Goods issued by the Supplier which shall include requirements for the Goods together with all documents referred to in it.

 

3. INCORPORATION OF TERMS AND ORDER OF PRECEDENCE

    1. These terms and conditions are incorporated into and shall govern the Purchase Order conduct by the Parties shall be deemed to constitute acceptance of other terms and conditions.

 

4. WARRANTY

    1. Each Party warrants and represents that it has the power and authority to enter into this Agreement. 

4 A. The Supplier warrants and represents that:

      1. it is not (at the time of entering into this Agreement) currently involved in any litigation, process, contract or investigation that could materially impact on the ability of the Supplier to perform its obligations;
      2. ensures on time and quality delivery of products ordered in accordance with the INCOTERM agreed in the purchase order. (2020 INCOTERMS version)
      3. it will provide reasonable customer support and problem solving. 
      4. all the requirements that Purchaser will need for the country’s importing laws will be fulfilled as solicited or agreed.

4 B. The Purchaser warrants and represents that:

        1. it has obtained and shall obtain all permissions, licences, authorizations and consents necessary for the Supplier to supply Deliverables in accordance with the Purchase Order.
        2. will pay all required fees in the required time.
        3. will comply with Applicable Law for importation of goods is required.
        4. will give supplier all the information and specifications required for the importation of the goods, or will put in touch with their importer to avoid any doubt. 

4 C. In the event of a breach of  Warranty caused by the fault of the Purchaser, the Purchaser shall pay all reasonable costs and expenses relating to: 

    1. Goods supplied by the Supplier and additional ones required to remedy the breach of warranty;
    2. the operation and maintaining of the additional deliverables; and 
    3. obtaining Services from a third party. 

 

5. GOODS 

    1. Supplier will provide the goods to the Purchaser as outlined in the Purchase Order.

 

6. DELIVERY

    1. According to the Purchase Order, Delivery obligations, responsibilities, and costs will be in charge of the party depending on the Incoterm used.

 

7. RISK AND TITLE

    1. The title shall pass together with the risk as specified by the Incoterms stipulated in the Purchase Order.

 

8. PRICE AND PAYMENT

    1. Purchaser will pay the agreed charges as per the Purchase Order and taxes that may apply.
    2. Purchaser will make a down payment in order to initiate the Purchase Order. The amount will be agreed between the parties based on processing requirements of the coffee selection. If the Prepayment is not made, this agreement will be ended between the parties and their will be no liability for the Supplier.
    3. Once the invoices are submitted, payments will be made ten (10) days after receiving it, or at the due date specified. 

 

9. ACCEPTANCE OF DELIVERABLE 

    1. Once the goods are delivered, according to INCOTERM, the Supplier will understand that the merchandise is accepted.

 

10. ANTI-BRIBERY AND CORRUPTION

    1. Each Party, including its employees, agents, consultants, contractors and subcontractors, shall:
      1. act in accordance with all Applicable Laws relating to bribery and corruption;
      2. not do or omit to do anything likely to cause the other Party to be in breach of  Applicable Law; 
      3. not give, promise, receive or request any bribes (financial or other advantage), including but not limited to in relation to any public official; 
      4. maintain an effective anti-bribery (including gift and hospitality) compliance programme, designed to ensure compliance with Applicable Law including the monitoring of compliance and detection of violations; and
      5. reasonably assist the other Party, to comply with obligations related to bribery and corruption required by Applicable Law. Any related costs shall be borne by the Party requesting assistance.
    2. The Party shall promptly notify the other Party of any allegation of fraud, bribery or corrupt practices made against the other Party in court, arbitration or administrative proceedings, or if any investigation is commenced in respect of such allegations; at any time during the term of this Agreement.
    3. Each Party hereby indemnifies the other Party and its directors, officers, employees, agents and affiliates against all losses which they may suffer as a result of a breach or deemed breach of this clause by the Party granting the indemnity.

 

11. HEALTH AND SAFETY 

    1. The Supplier shall procure that all of its employees comply with the provisions of any applicable laws and regulations, including health and safety legislation. 

 

12. FORCE MAJEURE

    1. Neither Party shall be liable for failure to perform its obligations under this Agreement, if such failure results from circumstances of Force Majeure Event beyond that party’s reasonable control. For the avoidance of doubt, the occurrence of a Force Majeure Event shall not preclude the Purchaser’s obligation to pay any Charges which are due and payable under this Agreement.
    2. Each Party shall use all reasonable endeavours to limit the effects of any Force Majeure Event.
    3. Each Party agrees to give notice forthwith to the other upon becoming aware of an Event of Force Majeure, such notice to contain details of the circumstances giving rise to the Event of Force Majeure.

 

13. GENERAL

    1. Neither party shall be bound by any variation, waiver of or addition to these terms conditions unless agreed in writing and signed by a duly authorized Representative of both parties.
    2. These terms and conditions shall have precedence over any conditions appearing on any quotation, acceptance form, delivery form, invoice or other document or letter emanating from the Supplier and such conditions shall have no effect unless they are expressly accepted by the Parties  in writing.

 

14. GOVERNING LAW – ARBITRATION CLAUSE

    1. This Agreement shall be governed by Colombian law. All disputes arising out of or in connection with the present contract shall be finally settled under the Rules of Arbitration of International Chamber of Commerce, by one or more arbitrators appointed in accordance with the said Rules.