FAQ - Frequently Asked Questions

For online shipments to the USA and Canada, you may simply browse our selection at www.thoescoffeepeople.com/shop and you will have access to wholesale pricing and discounts immediately.

For freight shipments or international shipments apart from USA and Canada : The first step will be to identify which coffee, how much, and the method of shipment. With this information, we will provide you a comprehensive quote and an invoice. When the needed payment is made we will continue with the order, custom packaging as needed, coordinating with your importing agent, and sending the coffee with the needed documentation. 

For green coffee shipped by fedex we use 29 kg / 64 lb sacks and the minimum order is 1 sack. 

For roasted coffee, our minimum order is 10 kg / 22 lbs per coffee type or roast level. If you want one coffee in two different roasts you will beed to order 10 kgs of each roast level for a total of 20 kgs / 44 lbs.

We will ship any amount through Fedex, minimum 105kg by air freight, and minimum 490 kg by sea freight.

If you would like to take advantage of discounted rates for larger orders you can make an order for the future and we can send you the coffee on an as needed basis. For example, if you wanted to buy 5000kg and have us send you 1250 each 3 months, we can make that work for you!

Yes but we always suggest you ensure your logistics team is knowledgeable of coffee-specific logistics INSIDE  Colombia. It is not as simple as arranging the plane or boat, and there are a lot of local processes that need to be handled by local professionals. If you are able to coordinate that we will work with your team, otherwise we offer full logistic services to your port of destination.

We need to be put in contact with your importing agent to ensure we provide all the needed documentation and information. If this is done, we will have no issues.

If there is any problem with your order that is the fault of Those Coffee People i.e. sending the wrong coffee or bag types versus what was ordered and outlined in the purchase order, we will fix it without hesitation or additional charge. 

It is your responsibility as the purchaser to thoroughly inspect the merchandise within 3 days of reception of the goods and take photo and video evidence of any damage or incorrect products. Claims must be made in writing and on time to inquiry@thosecoffeepeople.com with subject line “claim PO (your order number) to be serviced with the guarantee listed above.

If for any reason you require more than 3 days to perform this inspection the request must be made within the first 3 days in writing to inquiry@thosecoffeepeople.com with your purchase order number in the subject line. 

If there is a problem with the shipment or additional charges while in transit it will be solved according to the responsibilities of the incoterm of the purchase order. For all ecommerce purchases that include international shipping it is assumed to be CIF unless otherwise specified. 

Amendments to purchase orders after payment of the order must be made in writing and confirmed with an updated purchase order. Additional requests for edits by email or whatsapp are not accepted or official until there is an updated purchase order and until then are not included in the guarantee listed above. 

Additional administrative charges will be applied based on any changes requested after the order has be placed and paid. 

We offer and guarantee all of our coffee based on a sensory analysis and expected SCA score under a cupping protocol.

For green coffee, unless expressly outlined in a purchase order, we do not guarantee defect free coffee and coffee should be expected at an approx maximum 12/60 defect allowance for traditional washed , 8/35 for premium or specialty washed, and 5/30 processed or exotic coffee.